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Ordering

How do I apply promo/discount codes?

To apply a promo or discount code:. • Proceed to checkout and enter your code in the ['Discount Code'] field. • Click ['Apply'] to see your new total before finalizing your order. • Only one code can be used per order. If you’re having trouble enteri

What is your cancellation policy?

Orders can be canceled within [X hours]. Please email our team with your cancellation request as soon as possible. You will receive confirmation of your cancellation if we’re able to make it happen. After this period, we may not be able to cancel you

How do I cancel my order?

To cancel the next order in your subscription series, be sure to log in to your Darwin's account and manage your subscriptions here. Click View Details and chose to either Skip Order or Re-Schedule your order depending on your needs. If you wish to c

How do I track my order?

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter the tracking number in

Can I edit or add anything to my order?

Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order.

How do I update my subscription items?

We are happy to assist with instructions on how to cancel your subscription. 1. Login into your account [Link to login page]. 2. Click [Subscriptions]. 3. Locate your subscription and click [Manage]. 4. Click [Change Items]. Proceed to complete the s